1. How to request deletion
To request deletion of your IQPins account data, email support@iqpins.com from the email address connected to your IQPins account.
Use the subject line: Data Deletion Request.
Please include:
- your IQPins account email address;
- whether you want full account deletion or deletion of specific service data.
Download any files you want to keep before requesting deletion. We may ask you to confirm that you own the account. Never send your password or sign-in codes.
2. What data is included
Unless otherwise required for legal, security or billing reasons, deletion may include:
- IQPins account profile data;
- workspace settings;
- your saved keyword lists, tracked account projects, Account Blueprint and Profile Branding projects, generated Pin campaigns and associated files;
- account security records where they are no longer required;
- support messages and attachments associated with the account, except records that need to be kept for the reasons below.
3. Data that may be retained
We may retain limited information when necessary to comply with legal obligations, resolve disputes, prevent abuse, maintain security logs, process billing records or enforce agreements.
4. Processing timeline
We aim to confirm deletion requests within 10 business days. Full deletion may take up to 30 days depending on account complexity and legal requirements.
5. Contact
Questions about data deletion can be sent to support@iqpins.com.